Support and Help Channels
A 60–minutes Ticket Reply Guarantee
Our customer assistance team is online 24x7x365 to attend to all of your assistance needs. Every single ticket you send to us shall be resolved within maximum sixty minutes. If your situation calls for assistance from an administrator, we will forward the ticket to the person on shift and will let you know that the issue is being resolved.
Qualified Technical Support Service
Our client assist crew is going to be on duty for you 24x7 to to respond to all help request tickets that you send to us. We offer tech help for the apps that are pre–configured on your server. These include our in–house created Website Control Panel, the selected OS and also the server management panel (depending on the VPS type).
A Descriptive Help Section
A complete and consistently updated collection of articles is incorporated into our in–house built Website Control Panel. It gives you quick tips on how to execute all of the basic website maintenance duties. The Help section supplies detailed how to content articles and step–by–step video courses. You can gain access to the Help section by pressing the Help or Video buttons in the upper right corner of each Control Panel section.