Technical Support Channels

  • 1 hour ticket response time
  • A 60–Minute Response Time Guarantee

  • All your support requests will be attended to in maximum 60 min after the ticket or email is received. If your case calls for additional assistance from a server admin, we will direct the ticket or the e–mail to the person on duty then leave a comment to let you know that more time will be required for reaching the optimal solution. And if you take advantage of our Administration Services package, all of the server administration services included there will be executed whenever you desire.

  • Top quality support service
  • A Topflight Tech Support Service

  • We will be at your disposal 24–7 to reply to any queries that you may have related to our Website Control Panel or any of the apps that we have installed on your behalf on the dedicated web hosting server. If you also need help with server admin tasks, you can take advantage of our Administration Services package, which includes data backup disk storage space, weekly OS updates, server monitoring and restarting procedures, plus software installation and troubleshooting procedures.

  • Intuitive help center
  • An Easy–to–Navigate Help Section

  • Our Website Control Panel was pre–installed for every Linux dedicated hosting server. Among its characteristics is a very handy integrated knowledgebase that will walk you step by step on all the operations that you can carry out. Most how–to articles also video versions that demonstrate all the actions that you can carry out in a very illustrative manner. You can find all the instructional articles and the video tutorials in the upper right corner of each section of the Website Control Panel.