A 99.9% Server Uptime
The main benefit of setting up your very own hosting system is that you do not have to be worried about compatibility – you design a given set of software tools in such a way so as to be compatible with a given set of hardware parts. The result is something way more steady and reliable, since there are less possible risks of failure. We’ve set up our cloud hosting platform using time–tested hardware components plus a heavily modified version of SELinux in order to set up a very secure environment for your own sites.
That’s why, with all our Linux hosting packages we offer you a 99.9% server uptime guarantee. This uptime guarantee is available in all our datacenters.
A 99.9% Network Uptime
When you set up your own cloud hosting system, it is crucial that you also set up your own network infrastructure. This is the reason why we built a custom–configured internal network in each one of our datacenters. Based on enterprise–class Juniper switches and routers, our internal network allows for blazing–fast data transfer speeds and is also fully redundant.
As a result, you will enjoy a 99.9% network uptime in our datacenter in USA, in our datacenter in United Kingdom, in our datacenter in Finland, in our datacenter in East Europe as well as in our datacenter in Australia, irrespective of which hosting package you have selected.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. If you’re not pleased with our web hosting services, or if you find them insufficient, or if you decide that you want a Linux VPS rather than a cloud hosting plan – you will get your money back, no questions asked.
All domain name registrations are non–refundable, but you will continue to maintain complete control over your domain names even if you delete your account with us.
24/7 Technical Support
In the event that you operate a web hosting firm, your technical support engineers are of paramount importance. For this reason, we have carefully gathered a highly accomplished group of customer service technicians, each with lots of years of practice behind his back. With their help, our company offers 24x7 support with each of our hosting packages.
And not just that, our company offers a 1–hour response time guarantee. All trouble tickets are answered within 1 hour and our average ticket response time is below 20 minutes!