One-Hour Response Guarantee

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If you’ve ever got any questions connected with your web hosting account or you encounter a problem with your sites, you will have to contact the respective web hosting provider’s technical support team. It may not make a difference how fast they will reply when you've got an enquiry of a general nature, but an issue such as a thwarted software app update, for instance, may lead to your website becoming broken or inaccessible on the web. And the longer you have to wait for the support team to lend you a hand, the longer the site will be down. In case you offer services or goods online, any downtime will destructively affect your site and you can lose existing or prospective customers. Many hosting providers, particularly resellers, handle e-mails and support tickets within 24 hours, but in the digital sphere that is much too long, since visitors will rarely go back to a website that’s not functioning properly over a long time interval.

One-Hour Response Guarantee in Hosting

If you are using one of our Linux hosting and you have an inquiry or experience a predicament, you can get in touch with us 24/7 by posting a ticket or by sending an e-mail and we will make sure that you receive a response in less than sixty minutes. If the issue can be sorted out, we will do it before we get back to you, whereas if there is something that you have to do on your end, we’ll supply you with all the necessary details – what settings to check, what workable solutions to try out, and so on. Typically, you’ll get a reply within less than half an hour, which implies that waiting around for hours or even for more than 1 day to receive help is something impossible. Our 60-minute reply guarantee is valid for any inquiry that you might have – billing, technical or general.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you submit a customer support ticket via your hosting Control Panel or send an email connected with your semi-dedicated server, you’ll obtain a reply within maximum sixty minutes. You can get in touch with us whenever you like with regard to technical, general or billing matters and considering that we’re available to you 365 days a year, you will invariably receive assistance without any delay. Depending on the particular issue or question, we’ll give you more info, rectify the problem if it’s been caused by something that is within our reach or tell you what steps to take if you need to fine-tune a particular setting for an Internet application that we can’t access. You can just forget about waiting around for an entire day for each and every reply. In fact, in the majority of cases we respond to tickets and emails within twenty-twenty five minutes max.