Live Chat Support in Hosting
In addition to the phone and ticket support, our company provides live chat support as well. You are able to get in touch with us every day, including holidays and weekends, and we can give you more information about the Linux hosting that we provide in case you are not a customer yet, or about general and billing questions if you already have a user profile. Though for entirely technical matters you will have to open a ticket to our tech support team, since such matters need extra time to be dealt with, you can still contact us on the live chat for some tech details. To give you an example, we're able to assist you to set up an e-mail address in your email client or troubleshoot a variety of problems, saving you a long time. Even if our phone lines are already off for the day, you'll be able to talk with a live person.
Live Chat Support in Semi-dedicated Hosting
We have a live chat service that is accessible to all our future and active customers. In case you're thinking about a new web hosting account, you can chat in real time to one of our representatives and get more details about our Linux semi-dedicated hosting in order to pick the perfect plan for your sites. In case you already have an account with us, we'll assist you in a timely manner with general, billing and first-level techissues. Even though in certain cases you may have to open a support ticket since there are issues that can't be resolved on the live chat, we will assist you with various standard tasks, for example installing an email account in an e-mail client or forwarding one domain name to another one. This way, you'll receive prompt assistance and you'll save time and effort.