Live Chat Support

: Glossary; Disk Space; Hepsia Control Panel; Hosted Domain Names; InnoDB; Integrated Ticketing System; Email Accounts; Memcached; Node.js; Subdomains; Customer Support; Data Traffic; Varnish; VPN Traffic; Assisted Website Migration; Weekly Backup; Get Started

A live chat is a real-time method of communication between a web hosting provider's support crew and its clients. It is a very efficient way to receive some info about the website hosting services or have some issue resolved because you are talking to a live agent. The benefits of using a real-time chat service rather than calling or opening a support ticket are the smaller possibility of errors any time you exchange information such as usernames or domain names, the faster response time because the communication is live and the fact that you do not have to stay on the chat constantly - you are able to do something else entirely while the agent investigates the issue in question. What's more, you will be able to connect with a live chat room from any kind of computer that's connected to the world wide web, avoiding the telephone charges that you'll need to pay in case you are calling to a different country.

Live Chat Support in Hosting

In addition to the phone and ticket support, our company provides live chat support as well. You are able to get in touch with us every day, including holidays and weekends, and we can give you more information about the Linux hosting that we provide in case you are not a customer yet, or about general and billing questions if you already have a user profile. Though for entirely technical matters you will have to open a ticket to our tech support team, since such matters need extra time to be dealt with, you can still contact us on the live chat for some tech details. To give you an example, we're able to assist you to set up an e-mail address in your email client or troubleshoot a variety of problems, saving you a long time. Even if our phone lines are already off for the day, you'll be able to talk with a live person.

Live Chat Support in Semi-dedicated Hosting

We have a live chat service that is accessible to all our future and active customers. In case you're thinking about a new web hosting account, you can chat in real time to one of our representatives and get more details about our Linux semi-dedicated hosting in order to pick the perfect plan for your sites. In case you already have an account with us, we'll assist you in a timely manner with general, billing and first-level techissues. Even though in certain cases you may have to open a support ticket since there are issues that can't be resolved on the live chat, we will assist you with various standard tasks, for example installing an email account in an e-mail client or forwarding one domain name to another one. This way, you'll receive prompt assistance and you'll save time and effort.