Integrated Ticketing System

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There are several ways to contact the hosting company whose services you are using, but the one that you’ll invariably find no matter which company you choose is a ticketing system. It’s the least complicated means of correspondence for a number of reasons. If no customer service team member is free at the moment and they are all busy, a telephone call may not be answered, but a ticket will always be received. You can also copy and paste extensive bits of information without worrying about misprints, and if a particular issue requires more time to be solved or a number of replies have to be exchanged, all the information will be in the exact same location, so either party can always see the comments left by the other one. The negative aspect of using tickets to get in touch with your hosting company is that they are often separate from the web hosting platform, which means that if you need to provide info or to adhere to instructions, you’ll have to use at least two different accounts and this number might increase if you wish to administer multiple domains. In addition, a lot of hosting providers respond to tickets after a few hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while waiting around for an answer.

Integrated Ticketing System in Hosting

Our Linux hosting come bundled with an integrated trouble ticket system, which is included in our in-house built Hepsia hosting Control Panel. As opposed to other comparable tools, Hepsia permits you to manage everything related to the hosting service itself in the very same location – invoices, web files, e-mails, support tickets, etc., eliminating the necessity to sign in and out of different admin dashboards. In the event that you have any pre-sales or technical questions or any problems, you can submit a ticket with just a couple of mouse clicks without the need to sign out of your Control Panel. In the meantime, you can select a category and our system will present you with a number of informative articles, which will give you additional information and which may help you resolve any specific problem even before you post a ticket. We guarantee a support ticket response time of no more than one hour, even in case it is a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Hosting

If you have a semi-dedicated server account with us and you’d like to get in touch with our customer support team representatives, you will be able to submit a support ticket directly from your Hepsia hosting Control Panel instead of using a totally different tech support platform as you will have to do with most hosting providers out there. Our integrated trouble ticket system will enable you to send a new ticket without effort and to browse through older tickets using an intelligent search box. Plus, you’ll be able to check the relevant knowledgebase articles that our system will present to you on the basis of the category that you pick for your new ticket. You can carry out all the above-mentioned things without signing out of your Control Panel at any moment, which means that if you experience any complication or have an enquiry, you can get in touch with our technicians and fix the particular problem in no more than sixty minutes through one single support platform.