Although the hosting service supplied by the different companies is de facto the same, every provider has got a personalized platform with its own modifications and different ways to do certain things. In such a situation, an enormous knowledge base will be pretty useful both for people with zero practical experience and for technically proficient individuals who will ultimately find out how given procedures are carried out, but will lose time in the meantime. The aim of such a knowledge base is to make the hosting service quick and easy to use, sparing users lots of time and efforts. The consequence is more satisfied clients, as they can swiftly find the information they are searching for, and less work for the customer service team, because typically the majority of the enquiries and difficulties that clients have got are already enumerated in the knowledge base. Provided that the articles are adequately written and cover more topics, you’ll be able to get to know more not only about your account, but also about the web hosting service as a whole.

Extensive Online Documentation in Hosting

All Linux hosting that we’re offering include an elaborate knowledge base where you can find everything you need to know in regards to your hosting account. Whether you are planning to set up a brand-new MySQL database, to forward a domain by means of an .htaccess file or to set up an e-mail account on your PC or handheld device, you can just read our help articles and all the information that you need will be there. When you open a specific section of the Hepsia Control Panel, you’ll see articles that are related to the features that you can access through it. In case you would like to see the full article archive and get familiar with all the features that Hepsia offers, or only to read general information about the web hosting service, you can explore the entire knowledge base, which can be accessed via the Help menu in your Control Panel. We have tried our utmost best to cover any challenge that you might stumble upon, but if you do not find the info that you require, you can always get in touch with us, as our help desk staff members are at your disposal 24 hours a day.

Extensive Online Documentation in Semi-dedicated Hosting

Our semi-dedicated servers include a rich online article archive where you can find any info that you may need about our hosting services or about the Hepsia Control Panel that we’re using. We have prepared it based on the feedback that we’ve acquired from our clients through the years and, as a result, our articles cover particular issues that you might face and suggest the easiest means of solving them, for example getting a 500 Internal Server Error message or being unable to send e-mails from your PC even though you have the correct outgoing mail server settings. The articles are available in each single section of the Control Panel and you can check them at any given time. They can help you heighten your knowledge not only about our platform, but also about the hosting sphere in general, as they contain step-by-step guides and general information such as what cron jobs or file access permissions are.