Being able to communicate with your hosting supplier when you have any type of questions or encounter any difficulties is important and how fast they will respond and react is usually crucial, in particular when your site is business-oriented, as longer downtime often means losing potential clients. The support solutions are a way to distinguish actual providers from resellers. The latter in most cases reply only to email messages or support tickets and you'll have to wait for a whole day or longer in order to receive a reply. When the problem requires several replies, you may end up losing a few days to have a problem resolved. Using an authentic and reputable hosting company, you will be able to connect with the support anytime and receive a timely response whatever the issue or your question is - pre-sales, customer or technical one.

24/7 Customer Support in Hosting

All of our Linux hosting feature 24/7/365 pre-sales, customer and tech support, so regardless of whether you are inquiring about our solutions well before you make a purchase or you're an existing customer and you have any question or some issue, you are able to contact us any time, including holidays and weekends. We have a number of channels to contact us - a couple of phone lines worldwide for your convenience and live chat support for billing, pre-sales and basic questions; email messages as well as support tickets for more complex issues or any troubles which require more time to investigate and resolve. In contrast to many other website hosting service providers, our trouble tickets have a guaranteed maximum response time of just one hour, which means that regardless of what your problem is, it'll be resolved in a timely manner and you won't waste days to have something fixed.

24/7 Customer Support in Semi-dedicated Hosting

You can test our support services even before you obtain a semi-dedicated server account from us as we have telephone and live chat support for pre-sales, billing and general questions. Our agents can assist you to pick the most suitable package or offer you details about our servers, to verify whether the system requirements for your websites are met. When you are a current client, you also have the option to contact us through email or through our ticketing system, which is accessible from the Hepsia website hosting Control Panel. We warrant that any time you use any of these two ways of contact, you will get a response within a maximum of one hour and that’s 24/7, which includes weekends and official holidays. In case you've used the hosting services of other suppliers, even large ones, you will be able to compare the reply time due to the fact that it often takes a full day for them to take care of a support ticket.

24/7 Customer Support in Dedicated Hosting

We are aware how important it is to have prompt support in general, let alone when you operate a whole server, so each dedicated server that we provide comes with 24/7 support with 1-hour answer time warranty whatever the issue. The service is absolutely free for all the difficulties with your server or the software that was installed from our admins during the setup, which means that you'll be able to contact us as many times as you would like, even during holidays. You can either open a support ticket from the billing area or you can send an e-mail, and the actual answer time for either of these rarely surpasses 30 minutes since we have administrators available 24-7-365. If you want general information about our servers or you've got a billing question/issue, you can also call one of the local telephone numbers we have on three continents or you could employ our live chat service and speak to an agent online. For third-party software assistance, we provide a Managed Services upgrade, which you're able to include to your server plan from your billing Control Panel.